Samsung company on Tuesday stopped worldwide sales and exchanges of its Galaxy Note 7 smartphone following the continued incidences of fire while charging, and told customers to stop using the device after reports that replacements for combustible models were also catching fire.
Tuesday’s announcement came a little over a month after the world’s largest smartphone maker announced a recall of 2.5 million Note 7s in 10 markets following complaints that its lithium-ion battery exploded while charging.
The company urged owners of those phones to turn off its high-end smartphone while it investigates new reports of the device catching fire.
“Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place,” the company said.
“Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available,” it added.
But on Tuesday the company said it would stop Galaxy Note 7 production.
“We recently re-adjusted the production volume for thorough investigation and quality control, but putting consumer safety as top priority, we have reached a final decision to halt production of Galaxy Note 7s,” it said.