Samsung mobile company has offered a compensation plan for its customers who had acquired Galaxy Note 7 when it was released before the cases of explosions were reported.
“Since the affected devices can overheat and pose a safety risk, we are asking consumers with a Galaxy Note7 to power it down and contact the carrier or retail outlet where they purchased their device,” the official statement read.
The company noted that, if you return your Note 7 to certain carriers and retailers in the US, Samsung will give you up to $100 if you swap it for another one of their handsets.
The management further added that, you can also exchange your Note 7 for a handset from another manufacturer – and Samsung will still pay you $25 if you do.
“Consumers who have a Galaxy Note7 device can now exchange their phone for any Samsung smartphone, or receive a refund, under the terms of the expanded U.S. Note7 Refund and Exchange Program,” the statement continued.
The South Korean giant is in damage-control mode as rivals like Apple and LG Electronics try to steal market share from the global smartphone leader after it was forced to scrap its latest flagship device.
To exchange Galaxy Note7 for another Samsung smartphone, Samsung, as a sign of “appreciation for your patience and loyalty” is offering “up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note7 for another Samsung smartphone, less any incentive credits already received”.
If you already you exchanged your Galaxy Note7 device for another Samsung smartphone, you will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received.
For those who choose to obtain a refund according to companies official statement, they will receive up to a $25 bill credit from select carrier or retail outlets as a token of our appreciation and acknowledgment of inconvenience, less any incentive credits already received.
Although not all companies would admire to share its customers, the company has offered up to a $25 bill credit from select carrier or retail outlets as a token of our appreciation and acknowledgement, less any incentive credits already received, for those who change your Galaxy Note7 for another brand of smartphone,