The Kenya Power and Lighting Company have stepped up public awareness on the billing process, as well as combating fraud towards enhancing customer satisfaction. In an elaborate communication campaign, the company is seeking to enhance awareness on the firm’s official payment platforms and customer service interaction channels.
According to the company’s acting managing director and CEO Eng. Jared Otieno, the twin campaigns across various media platforms, will be used as an anti-fraud deterrent effort to mitigate losses by the firm and its customers.
In the recent past, the company has undertaken several initiatives to improve business operations which include the billing process; alignment of meters to the respective electricity distribution feeder lines to reduce energy losses and improve operational efficiency is one of these initiatives.