Kenya Airways has moved to protect its revenue streams from exploitation by staff and external parties after an earlier audit flagged weaknesses in its sales management system.
The national carrier says in its latest annual report that it has created a new division to ensure its transactions are well priced and in compliance with its policies.
Revenue leakages were among the issues identified as hurting the company by a series of reviews in the wake of major losses that wiped out shareholder wealth.
“A new section was set up in revenue management to focus on revenue integrity which is a top priority for KQ,” the carrier said in the report.
“Its main objective is to implement processes and policies that fully protect KQ commercial revenues from internal and external violations.”
The company says the team’s major achievement so far has been the implementation of a new agency debit memo (ADM) policy which guides how airlines bill their travel agents.
Airlines bill agents for various booking, ticketing, sales and refund violations, including speculative bookings, overbooking and undercharging.